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How do I export my guest data?

Wherewolf allows you to export your guests’ data to an Excel or CSV file. The exported file will contain every guest property saved in the database.

Finding relevant guest records to export

Use the Discover functionality in your Wherewolf Dashboard. Open your dashboard by logging in.

On the home screen of your Dashboard, click on the Discover button.

The Discover screen allows you to mine your customer data. You can narrow down which guests’ data you’d like to include by changing the values of the various filters available to you.

The first filter on the screen is Date Range and allows you filter your guests according to the date that they checked in. You can set the start date and end date to indicate the range you’re interested in.

In our example above we’re specifying that we’re only interested in guests that checked in on 2017/05/09.

Similarly, you can specify that you are, for example, only interested in female guests. The filters available to you on this screen will depend on your specific setup and which questions you ask of your guests.

When you’re done setting your filters, click on the Get Guests button.

The resulting screen presents you with some graphed analytics about the guest data that you have just mined.

Downloading guest data

For the purposes of this guide we’re not interested in the graphs but want to export the data for all of the guests that form part of this group. To achieve this, click on the Download button at the top of the screen.

You’re able to specify which format in which you’d like the exported file: Excel or CSV (comma-separated values). Click on your preferred option to download your guest data in the relevant format.

Your downloaded file will contain all properties for your guests. Each row represents a guest record in our database and each cell represents a guest property (for example “gender”). The relevant property is indicated by the column heading.

Updated on July 4, 2017

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