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Why are my guest’s pre-arrival waivers not connecting to their bookings?

Each booking made online prompts its own waiver from us. This specific waiver link is what’s connected to their specific booking – so when your guest arrives onsite, they can find their booking and see the list of waivers associated with that booking. If you have an integration, it’s important that your pre-booked guests only use the automated waiver triggered by their reservation to avoid confusion onsite.

Help, I don’t think my integration is working!

If your guests have access to the generic waiver link (the one that is available on your dashboard) then they can complete a waiver that is not associated with their booking.

If this happens, when they arrive on-site and select their name on your iPad, there are no waivers connected to their booking and they will have to do a complete check-in on-site.

If you think this might be occurring, then select ‘I do not have a booking’ on this page of your app.

It will take you to a page of waivers that have been completed via the generic link and are unassigned to any bookings – if your pre-booked guests waivers are appearing here, instead of under their booking, then they have completed a generic waiver and you may need to remove this link from where you have made it accessible to them.

Updated on March 20, 2019

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