Each booking made online prompts its own waiver from us. This specific waiver link is what’s connected to their specific booking – so when your guest arrives onsite, they can find their booking and see the list of waivers associated with that booking. If you have an integration, it’s important that your pre-booked guests only use the automated waiver triggered by their reservation to avoid confusion onsite.
If your guests have access to the generic waiver link (the one that is available on your dashboard) then they can complete a waiver that is not associated with their booking.
If this happens, when they arrive on-site and select their name on your iPad, there are no waivers connected to their booking and they will have to do a complete check-in on-site.
If you think this might be occurring, then select ‘I do not have a booking’ on this page of your app.
It will take you to a page of waivers that have been completed via the generic link and are unassigned to any bookings – if your pre-booked guests waivers are appearing here, instead of under their booking, then they have completed a generic waiver and you may need to remove this link from where you have made it accessible to them.